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AFROKICKS - Rep With Every Step - FAQ (Powered by CubeCart)
FAQ

FAQ  

Order Processing 

 Q: I just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when placing your order.

Q: I already placed an order with Afrokicks.com. Can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at 770-277-8065, and if we are able to assist you we will certainly do so. 

Q: How do I cancel my Afrokicks.com order?
A: We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at 770-277-8065, and if we are able to assist you we will certainly do so. 

Payment Options


 

Q: Which payment options does Afrokicks.com accept?
A: We accept credit cards, debit cards, money orders, personal/business checks, and PayPal. If you're going to use a money order, personal check, please call us at 770-277-8065 and place your order over the phone. 

Q: Which credit cards and debit cards can I use?
A: Afrokicks.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.  

Q: What is PayPal?
A: PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to call us at 770-277-8065 and place an order. 

Q: Does Afrokicks.com offer C.O.D.?
A: Sorry, but C.O.D. is not a payment option with Afrokicks.com. All orders must be paid in full before your package will be mailed out.


Promotions


Q: How can I find out about Afrokicks.com promotions?
A: We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest Afrokicks.com news, specials, and promotions.  

Q: I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do?
A: If you don't have a promotion code, go ahead and leave that box blank. It won't affect your order in any way, so don't worry!  

Returns

Q: What is your complete returns policy?

It's important to us that you're completely satisfied with your Afrokicks.com merchandise, so we accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with tags attached. To send an item back to us, please enclose the Afrokicks.com invoice which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Afrokicks.com cannot be responsible for lost return shipments.

Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order.

Afrokicks.com
Returns Dept.
275A Maltbie Street
Lawrenceville, GA 30045
 

Exchanges

Afrokicks.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.

Sales Tax


 

Q: Will there be sales tax added to my order?
A: We are required by law to charge sales tax on orders shipped to Georgia . Georgia customers will pay between 4% - 8% (depending on zip code),. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added.  

Secure Shopping


Q: Is it safe to shop at the Afrokicks.com website?
A: Yes, it is safe to make online purchases at Afrokicks.com.

Shipping


 

Q: Does Afrokicks.com ship to APO/FPO addresses?
A: Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service.


Sizes and Selection

PLEASE SPECIFY IF YOU NEED MEN OR WOMEN SIZES.

ALL SIZES ARE IN MEN SIZE WHICH START AT:

MEN                        WOMEN

SIZE 6   equivalent to SIZE 8

SIZE 7   equivalent to SIZE 9

SIZE 8   equivalent to SIZE 10

SIZE 9   equivalent to SIZE 11

SIZE 10 equivalent to SIZE 12

SIZE 11 equivalent to SIZE 13

SIZE 12 equivalent to SIZE 14


 

 

Q: Are there more sizes available than what's shown on the website?
A: Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online. 

Wholesale


 

Q: Can I buy wholesale or in bulk from Afrokicks.com?
A: Yes, you are welcome to place a large order with us at discounted prices. Please call us at 770-277-8065 for more detailed information.

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